All the orders are processed according to the order confirmation we get from customers, and we are do our best to satisfy all customers. All orders placed on our website should obey the following policies under any conditions.
We apologize for any inconvenience that caused you to have to file a Return request. In order to assist you with your return/refund smoothly, please read below policies carefully.
Attention: We only make returns for quality issues.
1. Please kindly note that your order number is required for each return. Our After-Sales Service department will not process your return without the order number.
2. Request for return must be filed within 24 hours based on the original delivery date of your package. Any quality issues should be proved with photograph documents and problem description. For customer service contact, you will be directed to here for further assistance.
3. Return must be completed, unused and with original tags and packaging.
4. Tailor made, (custom), items, Clearance products are not returnable
5. Once we approve your Return request, please tag/print/write your order number, name and address inside your shipping package.
6. We suggest you sending back the package to us as soon as possible. Also, the returned package should be postmarked within 3 business days and at the same time offer us relevant courier & tracking information for us to track your returned package.
7. After receiving the returned package, our After-Sales Service department will process the Return as well as inspect the returned items.
8. qualitymascotscostumes.com reserves the rights to deny credit if items returned in unacceptable condition.
9. Customers will be responsible for all return shipping costs.
Critera(s) of Tailor made, Custom items:
- The item has never been made before.
- The item does not exist in the selectable inventory on the site.
- Any costume which modifies the standard size, color or design of the costume as seen in the selectable inventory on the site.
NOTICE: Any tailor made/custom items or Clearance products in the order are non-refundable and cannot be canceled or returned once the order has been placed.
In order to cancel the order and receive a partial refund of 75% of the purchase price of the costume, you must meet the following requirements.
- Make the request for cancellation using the provided telephone number or email.
- Cancel the order prior to being shipped.
- Must be a non-customized costume.
Once your order has been shipped, it can no longer be canceled. Orders that have already shipped cannot be canceled and will be treated as returns. All Canceled orders are subject to a 25% restocking fee.